Cornelsen
The Challenge:
Cornelsen, a leader in contaminated land remediation, needed to modernize their aging Panasonic phone system. They were hesitant about switching to VoIP (Voice over Internet Protocol) due to concerns about voice quality from past experiences.
The Solution:
Having a trusted relationship with FCC, Cornelsen approached them for a solution. FCC understood Cornelsen’s apprehension and addressed it directly:
- Trial Makes Perfect: FCC installed a trial VoIP handset at Cornelsen’s office. This hands-on experience allowed Cornelsen to test call quality firsthand, alleviating their concerns.
- Swift Upgrade & Installation: Impressed by the trial’s clarity, Cornelsen placed an order on Monday with an urgent installation needed by Thursday. FCC expedited the process, ensuring a smooth transition:
- Installation took just three hours.
- Downtime was minimal (only 5 minutes) during the internet connection transfer to a new POE switch.
Benefits:
- Enhanced Call Quality: The VoIP system delivered excellent voice quality, exceeding Cornelsen’s expectations.
- Improved Efficiency: The new system streamlined communication and facilitated remote worker connectivity.
- Minimal Disruption: FCC’s swift installation minimized downtime, ensuring business continuity.
- Trusted Partnership: Cornelsen’s existing relationship with FCC facilitated a seamless upgrade process.
The Summary:
Cornelsen’s case exemplifies how FCC addresses client concerns through innovative solutions and efficient execution. This case study highlights the benefits of VoIP technology and the importance of a trusted communication provider.
“FCC have delivered again. Their customer service is far and above any of the previous providers we have used over the years and their products are great. I would have no hesitation in recommending them to any of my business contacts.”
