Boston Tea Party

The Challenge: Boston Tea Party, a cafe chain known for its ethical sourcing and local focus, needed to improve its phone communication system. They wanted a pre-recorded message informing

The Solution: We addressed BTP’s challenges through a two-pronged approach:

Improved Phone System:

  • Upgraded each cafe to a fully hosted phone system.
  • This eliminated the need for pre-recorded messages as call routing could be automated.
  • A mix of desk phones and DECT handsets ensured flexibility for staff.

Enhanced Broadband:


  • Streamlined Communication: Automated call routing eliminated the need for pre-recorded messages, providing a more professional first impression.
  • Improved Customer Experience: Customers could reach cafes directly without confusion about reservations.
  • Enhanced Reliability: Upgraded broadband ensured smooth operations and minimized disruption.
  • Disaster Preparedness: Failover internet connection provided a safety net to maintain communication in case of outages.

Conclusion: By focusing on BTP’s specific needs and leveraging technology, FCC provided a communication solution that enhanced the customer experience while maintaining the local charm BTP is known for.

“Working with Mark, George and the team has been a breath of fresh air. They totally understand the importance of keeping the café online and our team members happy. When we have a problem they are always quick to respond, give us the right advice and often go above beyond to help with other onsite problems.”

Mr Sam Roberts, CEO/Co-Owner

Do you require assistance with your business calls and connectivity? Find out how FCC can help.