Boston Tea Party
The Challenge: Boston Tea Party, a cafe chain known for its ethical sourcing and local focus, needed to improve its phone communication system. They wanted a pre-recorded message informing
The Solution: We addressed BTP’s challenges through a two-pronged approach:
Improved Phone System:
- Upgraded each cafe to a fully hosted phone system.
- This eliminated the need for pre-recorded messages as call routing could be automated.
- A mix of desk phones and DECT handsets ensured flexibility for staff.
Enhanced Broadband:
Benefits:
- Streamlined Communication: Automated call routing eliminated the need for pre-recorded messages, providing a more professional first impression.
- Improved Customer Experience: Customers could reach cafes directly without confusion about reservations.
- Enhanced Reliability: Upgraded broadband ensured smooth operations and minimized disruption.
- Disaster Preparedness: Failover internet connection provided a safety net to maintain communication in case of outages.
Conclusion: By focusing on BTP’s specific needs and leveraging technology, FCC provided a communication solution that enhanced the customer experience while maintaining the local charm BTP is known for.
“Working with Mark, George and the team has been a breath of fresh air. They totally understand the importance of keeping the café online and our team members happy. When we have a problem they are always quick to respond, give us the right advice and often go above beyond to help with other onsite problems.”
Mr Sam Roberts, CEO/Co-Owner
Do you require assistance with your business calls and connectivity? Find out how FCC can help.
