MD Building Services: A Foundation of Quality and Communication

MD Building Services is a leading building, repairs, and maintenance specialist dedicated to creating stronger communities. Their values-driven approach emphasizes the importance of high-quality service and lasting success. They serve over 50 clients, including social landlords, local authorities, and commercial organizations, across seven offices in the UK. With a workforce of over 350, the majority of whom are mobile, effective communication is paramount.

The Challenge:

MD Building Services needed a single provider to manage their diverse communication needs, encompassing:

  • Mobile Phones: Streamlined mobile solutions for their geographically dispersed workforce.
  • Landlines: Reliable landline connections for their offices.
  • Hosted Phone Systems: Efficiently integrated hosted phone systems across multiple locations.

The Solution:

FCC partnered with MD Building Services to create a comprehensive communication infrastructure:

  • Network Optimisation: MD’s mobile network was switched from Vodafone to EE to secure better voice and data coverage across all seven sites. A dedicated porting manager per location ensured a smooth transition for over 300 mobile users.
  • Data Connectivity: FCC implemented data connections for MD’s hosted phone systems, utilizing a mix of leased line circuits and Fibre to the Cabinet (FTTC) technologies. All connections included failover mechanisms for exceptional stability.
  • Project Management: FCC designed, managed, and implemented the entire project with minimal disruption to MD’s operations, ensuring a positive customer experience.

The Benefits:

  • Enhanced Connectivity: Improved mobile coverage and reliable data connections for seamless communication across the company.
  • Increased Efficiency: Integration of mobile phones, landlines, and hosted phone systems streamlined communication workflows.
  • Minimized Downtime: Failover connections guaranteed minimal disruption in case of network issues.
  • Streamlined Management: A single provider for all communication needs simplified administrative tasks.

Summary:

By providing a unified and reliable communication platform, FCC empowered MD Building Services to focus on their core mission of building stronger and better communities. The new system facilitated efficient communication and collaboration across geographically distant teams, allowing MD to continue delivering exceptional service to their clients.