Dialpad Phone Systems

With First Class Comms, you don’t just get access to Dialpad; you get a fully configured communication system designed around your business.

From initial setup to ongoing optimisation, we ensure Dialpad works in a way that improves how your team communicates, collaborates, and supports customers.

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Dialpad Is a One-Stop Solution for All Your Business Needs

Calling That Adapts to Your Business

Cloud-based VoIP calling with smart routing, IVR, and the ability to switch between devices without interruption.

Choose local or toll-free numbers and manage calls in a way that suits your team.

Meetings Without Limitations

Host high-quality video meetings with screen sharing, chat, and AI-powered summaries built in.

Fully integrated with tools like Microsoft 365 and Google Calendar for easy scheduling.

Messaging That Keeps Teams Aligned

Create channels, manage conversations, and seamlessly transition from message to call.

Everything stays connected, so communication flows naturally across your business

Why Should Businesses Choose Dialpad

AI That Works While You Talk

Stay focused on the conversation while Dialpad automatically captures key points, summaries, and action items.

No more note-taking, just clearer outcomes from every call.

Real-Time Insights and Coaching

Get live transcriptions, call analytics, and performance insights that help teams improve over time.

Managers can support teams more effectively, without needing to review every interaction manually.

One Platform for Every Interaction

Call, message, meet, and switch devices seamlessly, all from a single app designed for modern businesses.

Everything is connected, so your team can move faster without juggling multiple tools.

Built for Productivity, Not Complexity

Dialpad is designed to simplify workflows, not add to them. From automated summaries to integrations with your existing tools, everything is built to save time and reduce friction.

See How Dialpad Can Work for Your Business

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8 Reasons You Should Be Using Business Phone Systems

01

The PSTN is being switched off, meaning every business needs a future-proof VoIP solution

02

Simple per month, per user costs

03

Guaranteed 99.9% uptime backed by our SLA

04

Scalable solution, making it easy to add and remove users for growing businesses

05

Built-in business continuity and disaster recovery

06

Self-serve user-friendly portal enabling you to manage your hosted seats

07

Intuitive, user-friendly system helping you to boost productivity

08

Flexible and competitive call bundles

Flexible Dialpad Support Solutions for Every Team

Dialpad Support Essentials

All of these features are included in every tier:

Deliver instant AI-powered summaries for every call or meeting with AI Recaps
Build out your custom knowledge base to increase AI accuracy with your company dictionary
Listen in, whisper, barge in, or take over‌agent calls with call monitoring
Guide callers through a menu of IVR options using voice commands or touch-tone
Improve agent performance and CX with pre-built integrations for CRM and other apps.

Individual features from Advanced or Premium plans can be added to an Essential plan.

Dialpad Support Advanced

Includes all features in the Essentials tier, as well as:

Increase customer communication options
Determine which topics customers are mentioning during calls with Custom Moments
Tap into your internal and external knowledge bases to speed up onboarding and help reduce agent turnover with AI Live Assist
Get 2,000 free AI Agent sessions per month

Individual features from this plan may be added to an Essentials plan

Dialpad Support Premium

All of these features are included in every tier:

Includes all features in the Advanced tier, as well as:
Enable customers to engage using their preferred channels, including web chat, SMS, and social media
Easily access customer satisfaction, spot trends, and identify issues across all interactions with AI CSAT
Score 100% of calls automatically based on custom criteria, with in-call performance insights using AI Scorecards
Deliver self-service answers from any knowledge base and support customers 24/7 using AI Agent
Speed up onboarding, boost confidence, and reduce agent burnout with AI Assistant
Get 5,000 free AI Agent sessions per month

Individual features from this plan may be added to an Advanced or Essentials plan

Speak to a Dialpad Specialist Today

Book a demo with First Class Comms and see how Dialpad can bring your calls, messaging, and meetings into one AI-powered platform, helping your team work smarter and stay focused on every conversation.

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Trusted by the best brands

Why Choose First Class Comms?

A Smarter Approach to Dialpad Implementation

Businesses that work with First Class Comms are often looking for more than just a communication tool. They want a business phone system that improves how their team performs, supports customers more effectively, and delivers real insights from every interaction.

National Expertise

We don’t just install Dialpad, we shape it around how your team communicates.

From call handling and workflows to how your team interacts with customers, we configure Dialpad so it fits naturally into your day-to-day operations, not the other way around.

Icon representing tailored business solutions

Bespoke Solutions

Dialpad’s strength lies in its AI and analytics, but only when it’s set up correctly.

We configure call flows, integrations, and AI features to ensure you’re not just using Dialpad, but actually benefiting from real-time insights, improved call handling, and better team performance.

Customer support for uk businesses with business phone needs

Customer Support You Can Rely On

When communication is central to your business, you need support that is quick and reliable.

You’ll work with a team that understands your setup and can act fast, without delays or unnecessary handovers. No call centres, just clear, responsive support.

Keep Your Team Connected and Your Customers Engaged

If your team is juggling multiple communication tools, missing enquiries, or spending too much time on repetitive tasks, it may be time to rethink your setup.

Book a demo with First Class Comms and discover how Dialpad can simplify your communication and help your team work more efficiently.

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When you work with FCC

You’re doing so much more

B Corp Certified badge for First Class Comms

Taking responsbility for the world we work in.

FCC are super proud of becoming the first UK technology company to be B Corp certified who focuses on business phone systems, broadband and mobile phone contracts. At FCC we strive to create value for employees, customers, the community, and the environment.

As a B Corp we go through a rigorous assessment process to evaluate our social and environmental performance, transparency, and overall impact. This assessment helps ensure that FCC is genuinely committed to its social and environmental goals.

In the last year we have offset 100% of our carbon (200 tCO2e) and been responsible for planting 1728 trees.

First Class Comms supporting local community initiatives

You help us to give back to our communities.

We believe in being actively involved in the community and like to feel that we give something back.

We are proud to work with so many great local and national Charities, CIC companies and local causes and actively encourage our team members to get involved.

Last year FCC donated £15,591 to charities and local good causes. Our colleagues are on target to volunteer for 12 days in the local community.

If you are raising money for a good cause, doing something special or need a prize for an auction then please get in touch to see if we can help.

WHAT DO OUR CLIENTS SAY?

Customer satisfaction is the only measure that matters. We make complex systems work seamlessly for our clients so they can concentrate on what they do best.

“Our Account Manager is always on hand to resolve any issues we have regardless of time of day. A professional and capable partner.”

The FSC Group

“FCC understand just how business critical our connectivity and telephony needs are, which makes working with them a pleasure.”

Turtle Bay

“The team from FCC provide us with an outsourced Telecoms helpdesk, 24/7 support and a full MI pack to keep an eye on our costs.”

Bristol Airport

FCC NEWS

Our thoughts and insights on current telecommunication topics and trends with a focus on helping business customers.

Why you shouldn’t be scared of the BT switch-off
It might be Halloween, but there’s no reason to fear the 2025 BT switch-off!
BT to switch off the PSTN and ISDN Network by 2025
Back in 2015, BT announced that it will be switching off its PSTN and ISDN network by 2025 and it will no longer be possible to order new ISDN services from 2020.
Westonbirt Arboretum Sprint Triathlon
If there's one thing local, successful businesses can do well, it's raise the profile (and funds) of charities which most need it.
Six reasons to move to a business VoIP system
Moving to a new office can be stressful time for any business, regardless of size.
3 things to consider when moving to a new office
Moving to a new office can be stressful time for any business, regardless of size.
Is your landline costing you a fortune? Not anymore with FCC
Businesses and households are spending large amounts of money on landline phones every year, that ultimately go unused.

Frequently Asked Questions

What is the PSTN switch off, and how can First Class Comms help my business prepare?Curtis Riley2025-11-02T20:03:17+00:00

What is the PSTN switch off, and how can First Class Comms help my business prepare?

The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by the end of January 2027. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP, SIP and Hosted telephony. Explore our PSTN page to find out more about this.

How scalable are your hosted phone systems as my business grows?Curtis Riley2025-11-02T15:07:10+00:00

How scalable are your hosted phone systems as my business grows?

Hosted phone systems are highly scalable. They can easily scale up or down to accommodate your changing requirements, whether you are adding new employees, opening new locations, or adjusting to seasonal demands.

Does a hosted phone system require expensive physical hardware onsite?Curtis Riley2025-11-02T15:07:27+00:00

Does a hosted phone system require expensive physical hardware onsite?

No. Hosted VoIP systems eliminate the need for complex, expensive onsite physical networks and hardware. The system is managed in the cloud, offering a high-definition, low-maintenance solution.

What is a hosted phone system (VoIP), and what are the main benefits for my business?Curtis Riley2025-11-02T15:07:48+00:00

What is a hosted phone system (VoIP), and what are the main benefits for my business?

A hosted phone system, or VoIP (Voice over Internet Protocol), is a cloud-based telephone system that uses your internet connection instead of traditional landlines. Key benefits include cost-effectiveness (no need for complex physical hardware), advanced features (such as auto-attendants and call analytics), and flexibility for remote work.