Xelion For Business Phone Systems
With First Class Comms, we implement and manage Xelion to bring your calls, messaging, customer interactions, and AI automation into one seamless system.
Effective communication is key to business success. Xelion brings every communication channel, voice, video, messaging, and web chat together in one unified platform, so you can connect with customers and colleagues effortlessly.
8 Reasons You Should Be Using Business Phone Systems
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Why Choose First Class Comms?
A Communication Partner for Xelion Hosted Phone Systems
Businesses that work with First Class Comms are often looking for more than just a business phone system. They need a setup that can handle conversations, improve efficiency, and support growth without adding complexity.
National Expertise
We don’t start with the system; we start with your business.
From how calls are handled, to how enquiries come in, to how your team collaborates day-to-day, we map everything out before configuring Xelion. The result is a setup that feels natural to use and removes friction from your communication.
Bespoke Solutions
Xelion is powerful, but only when it’s configured properly.
We go beyond basic installation by setting up call flows, queues, integrations, and automation in a way that supports both your team and your customers. As your business evolves, we help refine and optimise your setup so it continues to perform.
Direct Support When You Need It
When your communication system is central to your business, support needs to be reliable and easy to access.
You’ll deal with a team that understands your setup and can act quickly, without unnecessary delays or handovers. No call centres, no generic responses, just straightforward support that keeps things running smoothly.
Speak to a Connectivity Specialist
If your organisation relies on stable cloud access, secure communications and uninterrupted customer contact, it may be time to review your current setup.
Book a connectivity assessment with First Class Comms and evaluate whether a leased line aligns with your operational and commercial objectives.
When you work with FCC
You’re doing so much more
WHAT DO OUR CLIENTS SAY?
Customer satisfaction is the only measure that matters. We make complex systems work seamlessly for our clients so they can concentrate on what they do best.
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Our thoughts and insights on current telecommunication topics and trends with a focus on helping business customers.
Frequently Asked Questions
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The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by the end of January 2027. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP, SIP and Hosted telephony. Explore our PSTN page to find out more about this.
While the company is based in the South West, as a provider of cloud-based phone systems and national connectivity/mobile solutions, they are equipped to service and support fast-growing businesses across the UK.
The process is designed to be seamless. First Class Comms manages the entire transition, from assessing your current setup and recommending a new solution to managing the switchover and ensuring minimal disruption to your daily operations.
Yes, the company aims to be a lasting partner and provides ongoing support and maintenance for all its services, allowing your team to focus on business operations while they handle the complex telecoms technology.
Being a Certified B Corporation means the company is legally required to consider the impact of its decisions on its workers, customers, suppliers, community, and the environment. This certification demonstrates a commitment to balancing profit with purpose and is a measure of social and environmental performance.
The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by 2025. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP and modern connectivity.
Yes, your bespoke mobile solution can be designed to use multiple network operators if that is the best way to ensure optimal coverage and service quality for your team across different locations.
Mobile tariffs are bespoke and built around the exact usage of your employees. First Class Comms assesses how your team uses mobile services and creates a tailored tariff to ensure you get all the coverage you need without hidden costs.
Your required solution is determined by factors like the size of your team, the data intensity of your applications, and your need for dedicated uptime. The team can assess your specific usage to recommend a bespoke solution that guarantees the necessary speed and reliability.
First Class Comms provides a range of business connectivity options, including high-speed solutions like Fibre to the Premises (FTTP) and dedicated Leased Lines, ensuring speed, reliability, and seamless internet access for your operations.
Hosted phone systems are highly scalable. They can easily scale up or down to accommodate your changing requirements, whether you are adding new employees, opening new locations, or adjusting to seasonal demands.
No. Hosted VoIP systems eliminate the need for complex, expensive onsite physical networks and hardware. The system is managed in the cloud, offering a high-definition, low-maintenance solution.
A hosted phone system, or VoIP (Voice over Internet Protocol), is a cloud-based telephone system that uses your internet connection instead of traditional landlines. Key benefits include cost-effectiveness (no need for complex physical hardware), advanced features (such as auto-attendants and call analytics), and flexibility for remote work.
CONTACT FCC TODAY
Contact us today to see how FCC can help
Don’t settle for mediocre service and inflated costs. Let FCC ensure your telecom services meet all of your business needs.
