Xelion Phone Systems for Businesses

With First Class Comms, your Xelion phone system brings calls, messaging, video and web chat together in one platform, keeping your teams and customers connected.

BOOK A DEMO

Built Around Your Business, Not the Other Way Around

We don’t just install Xelion. We configure your Xelion phone system around the way your teams communicate, helping you get more from the platform from day one.

We can help you:

Design communication flows around your teams
Configure call routing, queues and call handling
Integrate Xelion with your existing systems
Set up users, permissions and features
Adapt your configuration as requirements change
Provide ongoing support and management

Whether you have multiple teams, locations or more complex call requirements, Xelion gives you the flexibility to create a communications setup that fits the way you work.

Why Choose Xelion Hosted Phone Systems For Your Business

Omni-channel communication

Manage calls, video and messaging in one place, keeping your team connected without switching between systems.

Comprehensive Costs, Without the Add-Ons

Access Xelion features including smart call routing, presence updates and Microsoft 365 integration without unnecessary extras.

Work From Anywhere, On Any Device

Use Xelion across desk phones, mobiles and softphones, wherever your teams are working.

Scalable and Future-Proof

Add users, adjust call handling and integrate new tools as your requirements evolve.

Bring Calls, Messages and Customers Into One System With Xelion Hosted Phone Systems

GET IN TOUCH

8 Reasons You Should Be Using Business Phone Systems

01

The PSTN is being switched off, meaning every business needs a future-proof VoIP solution

02

Simple per month, per user costs

03

Guaranteed 99.9% uptime backed by our SLA

04

Scalable solution, making it easy to add and remove users for growing businesses

05

Built-in business continuity and disaster recovery

06

Self-serve user-friendly portal enabling you to manage your hosted seats

07

Intuitive, user-friendly system helping you to boost productivity

08

Flexible and competitive call bundles

Xelion Phone Systems for business phones in the UK

Add Intelligence With Xeli AI Assistant

Add intelligent automation directly into your Xelion communications with Xeli Assistant. Built into the platform, it can manage customer conversations across voice, web chat and WhatsApp while taking action during live interactions.

Handle routine customer enquiries automatically
Qualify leads and book appointments
Capture customer information in real time
Route conversations and trigger workflows
Transfer customers to your team with full context

Use AI to manage more customer interactions while keeping conversations connected within Xelion.

Extend Your Xelion Phone System With WhatsApp Business

Give customers another way to reach your business by bringing WhatsApp Business directly into Xelion. Your team can manage messages alongside other customer interactions, without relying on separate platforms or personal devices.

Manage WhatsApp conversations within Xelion
Route and assign messages to the right teams
Keep customer interactions and history connected
Respond faster with the context your team needs
Improve visibility across customer enquiries

Turn WhatsApp into a managed business communication channel while keeping conversations connected within Xelion.

Speak to a Xelion Specialist Today

Book a demo with First Class Comms and see how Xelion can bring everything into one business phone system, with optional Xeli AI to take it even further.

GET IN TOUCH

Trusted by the best brands

Why Choose First Class Comms?

A Communication Partner for Xelion Hosted Phone Systems

Businesses that work with First Class Comms are often looking for more than just a business phone system. They need a setup that can handle conversations, improve efficiency, and support growth without adding complexity.

National Expertise

We don’t start with the system; we start with your business.

From how calls are handled, to how enquiries come in, to how your team collaborates day-to-day, we map everything out before configuring Xelion. The result is a setup that feels natural to use and removes friction from your communication.

Icon representing tailored business solutions

Bespoke Solutions

Xelion is powerful, but only when it’s configured properly.

We go beyond basic installation by setting up call flows, queues, integrations, and automation in a way that supports both your team and your customers. As your business evolves, we help refine and optimise your setup so it continues to perform.

Customer support for uk businesses with business phone needs

Direct Support When You Need It

When your communication system is central to your business, support needs to be reliable and easy to access.

You’ll deal with a team that understands your setup and can act quickly, without unnecessary delays or handovers. No call centres, no generic responses, just straightforward support that keeps things running smoothly.

Transform Your Business Communications With Xelion

Outdated or disconnected communication tools can make it harder for teams to stay connected and respond to customers effectively. FCC delivers and manages Xelion phone systems tailored around how your organisation communicates.

Speak to First Class Comms to discover how Xelion can bring your calls, messaging and customer communications together in one connected platform.

Get A Quote

When you work with FCC

You’re doing so much more

B Corp Certified badge for First Class Comms

Taking responsbility for the world we work in.

FCC are super proud of becoming the first UK technology company to be B Corp certified who focuses on business phone systems, broadband and mobile phone contracts. At FCC we strive to create value for employees, customers, the community, and the environment.

As a B Corp we go through a rigorous assessment process to evaluate our social and environmental performance, transparency, and overall impact. This assessment helps ensure that FCC is genuinely committed to its social and environmental goals.

In the last year we have offset 100% of our carbon (200 tCO2e) and been responsible for planting 1728 trees.

First Class Comms supporting local community initiatives

You help us to give back to our communities.

We believe in being actively involved in the community and like to feel that we give something back.

We are proud to work with so many great local and national Charities, CIC companies and local causes and actively encourage our team members to get involved.

Last year FCC donated £15,591 to charities and local good causes. Our colleagues are on target to volunteer for 12 days in the local community.

If you are raising money for a good cause, doing something special or need a prize for an auction then please get in touch to see if we can help.

What Do Our Clients Say

Customer satisfaction is the only measure that matters. We make complex systems work seamlessly for our clients so they concentrate on what they do best.

“Our Account Manager is always on hand to resolve any issues we have regardless of time of day. A professional and capable partner.”

The FSC Group

“FCC understands just how business critical our connectivity and telephony needs are, which makes them a pleasure”

Turtle Bay

“The team from FCC provide us with an outsourced Telecoms helpdesk, 24/7 support and a full MI pack to keep an eye on our costs.”

Bristol Airport

FCC NEWS

Our thoughts and insights on current telecommunication topics and trends with a focus on helping business customers.

The FCC NPS Score of +94 – What It Means and Why It Matters in Business Telecoms
We don’t usually shout about scores. But a Net Promoter [...]
Cotswold Outdoor
First Class Comms is proud to announce a landmark partnership with the Cotswold Outdoor Group, delivering a fully resilient, enterprise‑grade connectivity solution to support the organisation’s new UK head office in Swindon.
The Future of UK Mobile Coverage – What the Vodafone and Three Merger Means for Your Business
The landscape of UK mobile coverage has just been dramatically [...]
Don’t Get Left Behind – The UK 3G & 2G Switch-Off Explained
The way we connect is changing. Across the UK, our [...]

Frequently Asked Questions

What is the PSTN switch off, and how can First Class Comms help my business prepare?Curtis Riley2026-07-20T13:42:05+01:00

What is the PSTN switch off, and how can First Class Comms help my business prepare?

The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by the end of January 2027. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP, SIP and Hosted telephony. Explore our PSTN page to find out more about this.

How scalable are your hosted phone systems as my business grows?Curtis Riley2025-11-02T15:07:10+00:00

How scalable are your hosted phone systems as my business grows?

Hosted phone systems are highly scalable. They can easily scale up or down to accommodate your changing requirements, whether you are adding new employees, opening new locations, or adjusting to seasonal demands.

Does a hosted phone system require expensive physical hardware onsite?Curtis Riley2025-11-02T15:07:27+00:00

Does a hosted phone system require expensive physical hardware onsite?

No. Hosted VoIP systems eliminate the need for complex, expensive onsite physical networks and hardware. The system is managed in the cloud, offering a high-definition, low-maintenance solution.

What is a hosted phone system (VoIP), and what are the main benefits for my business?Curtis Riley2025-11-02T15:07:48+00:00

What is a hosted phone system (VoIP), and what are the main benefits for my business?

A hosted phone system, or VoIP (Voice over Internet Protocol), is a cloud-based telephone system that uses your internet connection instead of traditional landlines. Key benefits include cost-effectiveness (no need for complex physical hardware), advanced features (such as auto-attendants and call analytics), and flexibility for remote work.