Busy People“Revolutionising our Business Communications”

A Customer’s Experience with Hosted Telephone Services

At First Class Comms, one of our core offerings is Hosted Telephony. With the upcoming BT switch-off, many businesses are finding themselves having to adapt to new communication systems. While it might feel like a forced change, we recently spoke to one of our customers who shared how this upgrade has brought real, tangible benefits to their business. Their feedback reminded us that sometimes change isn’t just necessary—it’s transformative.

Here’s what they had to say:

“Switching to a hosted telephone system has been one of the best decisions we’ve ever made for our business. The difference it has made to our operations, customer service, and even team morale is incredible. It’s not just a phone system—it’s a transformative tool that has completely elevated the way we communicate, both internally and with our clients.”

They highlighted three key benefits that had surprised them:

1. Work from Anywhere

The ability to work from anywhere has been a game-changer for this customer. Like many businesses post-COVID, they’ve adopted a more flexible approach to working locations, which has helped retain their high-calibre team and maintain excellent customer service.

“The first thing that blew us away about the hosted phone system was how easy it made remote working. With the mobile and laptop app, our staff can work from anywhere as long as they have WiFi or a mobile data signal.”

This flexibility means their team is always reachable, whether they’re attending conferences, meeting clients, or working from home. Missed calls are no longer an issue, and their responsiveness has drastically improved.

For instance, their sales team can now handle calls on the go, ensuring no potential lead slips through the cracks. This has not only enhanced customer relationships but also helped the business stay agile in a competitive market.

2. Fraud Protection: Peace of Mind for Our Business

Another standout benefit is the system’s built-in fraud protection, which has provided the customer with peace of mind and financial certainty.

“In the past, we were always wary of unexpected charges or cybersecurity threats. With this setup, we no longer have to worry. What’s quoted is what we pay—simple as that.”

This transparency has been a relief for their finance team, eliminating the stress of surprise bills and allowing for more accurate budgeting. Knowing that the system is both secure and cost-predictable has freed up resources that were previously tied up in monitoring usage and addressing billing discrepancies.

Now, they can focus entirely on what matters most: growing their business. As the customer explained, the added security and predictability have enabled them to redirect energy toward innovation and customer satisfaction, rather than worrying about potential risks.

3. Crystal-Clear Communication with HD Voice Quality

When it comes to communication, clarity is crucial, and the customer noted that the HD voice quality of the hosted system has exceeded their expectations.

“We work in a complicated and potentially confusing industry, but the new phone system’s HD voice quality has made the simple task of making a phone call… well, simple! Calls are now so clear, it feels like the person on the other end is sitting right in front of you.”

This level of clarity has significantly improved efficiency. Miscommunications are virtually nonexistent, and their customer service team can resolve complex inquiries more effectively.

Internal meetings have also benefited from the enhanced audio quality. Whether brainstorming ideas or discussing project updates, their team stays on the same page, even when collaborating remotely. This has been especially important as they continue to embrace hybrid and remote working models.

And it’s all thanks to the power of Hosted Telephony

For us at First Class Comms, it’s great to hear this feedback as it makes our jobs so much more enjoyable knowing the difference we’re making to others. And credit where credit’s due, working with this client has been a delight from day one – from the initial setup, through staff training and into day-to-day usage.

If you, or any of your customers, are yet to transition to hosted telephony ahead of the government-mandated switch-off, now is the time to act. The benefits are clear:

  1. Never miss a call, no matter where you are: The mobile and laptop app allows us to stay connected and responsive from anywhere in the world.
  2. Cost security with built-in fraud protection: No surprises, no stress—just transparent, predictable costs that make budgeting easy.
  3. Crystal-clear call quality: HD voice ensures every conversation is as effective as a face-to-face meeting.

If you want to talk about this further, we’d love to have a chat about the opportunities tha would suit your business set up! Either give us a call on 01934 756 400, or contact us.