Frequently Asked Questions

Frequently Asked Questions2025-11-02T15:21:52+00:00
How do I determine the right connectivity speed and solution (e.g., Leased Line vs. FTTP) for my business?2025-11-02T15:06:23+00:00

Your required solution is determined by factors like the size of your team, the data intensity of your applications, and your need for dedicated uptime. The team can assess your specific usage to recommend a bespoke solution that guarantees the necessary speed and reliability.

What types of connectivity solutions do you offer for businesses?2025-11-02T15:06:39+00:00

First Class Comms provides a range of business connectivity options, including high-speed solutions like Fibre to the Premises (FTTP) and dedicated Leased Lines, ensuring speed, reliability, and seamless internet access for your operations.

What is the PSTN switch off, and how can First Class Comms help my business prepare?2025-11-02T20:03:17+00:00

The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by the end of January 2027. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP, SIP and Hosted telephony. Explore our PSTN page to find out more about this.

How scalable are your hosted phone systems as my business grows?2025-11-02T15:07:10+00:00

Hosted phone systems are highly scalable. They can easily scale up or down to accommodate your changing requirements, whether you are adding new employees, opening new locations, or adjusting to seasonal demands.

Does a hosted phone system require expensive physical hardware onsite?2025-11-02T15:07:27+00:00

No. Hosted VoIP systems eliminate the need for complex, expensive onsite physical networks and hardware. The system is managed in the cloud, offering a high-definition, low-maintenance solution.

What is a hosted phone system (VoIP), and what are the main benefits for my business?2025-11-02T15:07:48+00:00

A hosted phone system, or VoIP (Voice over Internet Protocol), is a cloud-based telephone system that uses your internet connection instead of traditional landlines. Key benefits include cost-effectiveness (no need for complex physical hardware), advanced features (such as auto-attendants and call analytics), and flexibility for remote work.

Are your services limited to a specific geographic region in the UK?2025-11-02T15:12:30+00:00

While the company is based in the South West, as a provider of cloud-based phone systems and national connectivity/mobile solutions, they are equipped to service and support fast-growing businesses across the UK.

How does the process of switching my current telecom provider work?2025-11-02T15:11:46+00:00

The process is designed to be seamless. First Class Comms manages the entire transition, from assessing your current setup and recommending a new solution to managing the switchover and ensuring minimal disruption to your daily operations.

Do you provide ongoing technical support for the services you provide?2025-11-02T15:11:10+00:00

Yes, the company aims to be a lasting partner and provides ongoing support and maintenance for all its services, allowing your team to focus on business operations while they handle the complex telecoms technology.

What does it mean that First Class Comms is a Certified B Corporation?2025-11-02T15:10:28+00:00

Being a Certified B Corporation means the company is legally required to consider the impact of its decisions on its workers, customers, suppliers, community, and the environment. This certification demonstrates a commitment to balancing profit with purpose and is a measure of social and environmental performance.

What is the PSTN switch off, and how can First Class Comms help my business prepare?2025-11-02T20:03:17+00:00

The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by the end of January 2027. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP, SIP and Hosted telephony. Explore our PSTN page to find out more about this.

What is the PSTN Switch Off, and how can First Class Comms help my business prepare?2025-11-02T15:09:36+00:00

The Public Switched Telephone Network (PSTN) Switch Off is the UK’s plan to retire traditional copper-based phone lines (like ISDN and PSTN) by 2025. First Class Comms helps businesses transition from these legacy systems to future-proof, internet-based services like VoIP and modern connectivity.

Can we utilise multiple network operators with your mobile services?2025-11-02T15:08:50+00:00

Yes, your bespoke mobile solution can be designed to use multiple network operators if that is the best way to ensure optimal coverage and service quality for your team across different locations.

How are your business mobile tariffs structured?2025-11-02T15:05:44+00:00

Mobile tariffs are bespoke and built around the exact usage of your employees. First Class Comms assesses how your team uses mobile services and creates a tailored tariff to ensure you get all the coverage you need without hidden costs.

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